Shipping Policy
Last Updated: June 15, 2026
Thank you for shopping with Healuty. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.
Shipping Destinations
Healuty currently ships to multiple countries worldwide. Shipping availability may vary depending on your location and local regulations.
If we are unable to deliver to your location, you will be notified during checkout or shortly after placing your order.
Estimated Delivery Times
Estimated delivery times are as follows:
United States
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Standard Shipping: 5–10 Business Days
Canada
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Standard Shipping: 7–12 Business Days
United Kingdom
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Standard Shipping: 5–10 Business Days
Australia & New Zealand
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Standard Shipping: 7–15 Business Days
Europe
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Standard Shipping: 5–12 Business Days
Rest of the World
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Standard Shipping: 7–20 Business Days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
From time to time, Healuty may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and related fees may be charged by your local customs authority.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Healuty is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Shipments
If your package appears lost or significantly delayed:
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Check your tracking information.
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Contact the shipping carrier directly.
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Contact our support team for assistance.
We will work with the carrier to help resolve the issue whenever possible.
Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery.
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Provide clear photographs of the product and packaging.
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Include your order number.
Our team will review your claim and provide an appropriate resolution.
Delivery Delays
Healuty is not liable for shipping delays caused by:
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Customs inspections
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Severe weather
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Transportation disruptions
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Carrier issues
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Natural disasters
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Public holidays
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Other circumstances beyond our control
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Healuty
Email: support@healuty.com
Website: https://healuty.com/
Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM
We appreciate your trust in Healuty and are committed to providing a smooth shopping experience.
